Return & Refund Policy

1. Return Eligibility

• You may request a return within 14 calendar days of delivery.
• Items must be unused, undamaged, with all original tags, packaging, and dust bags attached.
• Sale items, clearance items, and customized products are final sale and cannot be returned or refunded.

2. Conditions for Refund

• We will inspect all returned items. Once approved, we will process a refund to your original payment method.
• Refunds typically take 3–7 business days to reflect in your account, depending on your payment provider.
• Original shipping costs are non-refundable unless the return is due to our error (defective, wrong item, etc.).

3. Return Process

1. Contact our support at [info@yoanme.com] with your order number, photos of the item, and reason for return.
2. We will provide a return approval and return instructions within 24–48 hours.
3. Ship the item back with tracking. We are not responsible for lost or missing return packages.
4. Once received and inspected, we will process your refund or exchange.

4. Exchanges

5. Non-Returnable Items

• Used, worn, washed, or damaged items
• Items without original tags or packaging
• Gift cards
• Final sale / clearance products